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 Post subject: Consumer rights France
PostPosted: Sat Apr 06, 2013 9:41 am 
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Just thought i'd share the website with summary of your consumer rights. (if someone could make it sticky maybe as others might find it to be useful)

It is in english and in french - so can be compared and maybe understood more easily by those of us whose french isn't 100 percent (i find administrative french a whole new language in its own right ;) ) The two links can be seen just under the first paragraph.

http://www.brittany-internet.com/BrittanyNews/ConsumerRightsFrance/tabid/169/Default.aspx

Might be a very useful starting place if someone isn't v happy with something they have bought here in France.... (and feel like they are banging their heads against a brick wall :lol: )

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 Post subject: Re: Consumer rights France
PostPosted: Sat Apr 06, 2013 9:52 am 
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Thanks for that, Gnatty - I'll make this a sticky.

The other recourse for Consumer Rights is the CLCV (see sticky in Admin, Legal, Finance and Insurance )
http://www.clcv.org


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 Post subject: Re: Consumer rights France
PostPosted: Sat Apr 06, 2013 10:30 am 
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IMO, French consumer rights hardly differ from their English equivalent. You know instinctively when something isn't right anyway, and instincts are a good guide. The trick is getting vendors to believe their own domestic laws.

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 Post subject: Re: Consumer rights France
PostPosted: Sat Apr 06, 2013 11:23 am 
Mad you are so right, convincing them you know your rights plays a large part if the SAV gets snotty.

I would also say though, going armed with the copy in English would be of no use, best get the print out of it in French

When I have had problems, mainly from buys off the internet, I have gone to :

http://www.lesarnaques.com/

Never failed to offer me help and indeed on one occasion managed to get our €600 back from a company we bought a dishwasher from. Seems that magasins and internet companies don't like their name blackened on places like Arnaques. The forum and it's many sections wll have similar stories to your own and inevitably on the majority of occasions will assist by way of word, or as we have also found, someone at Arnaques has dealt with it.


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 Post subject: Re: Consumer rights France
PostPosted: Sat Apr 06, 2013 11:46 am 
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Basil wrote:

I would also say though, going armed with the copy in English would be of no use, best get the print out of it in French

Yes, exactly.

http://www.lesarnaques.com/


I'm filing that one away!

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 Post subject: Re: Consumer rights France
PostPosted: Sat Apr 06, 2013 1:14 pm 
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MAD87 wrote:
Basil wrote:

I would also say though, going armed with the copy in English would be of no use, best get the print out of it in French

Yes, exactly.

http://www.lesarnaques.com/


I'm filing that one away!

Yep that looks useful too.

Basil i know going armed with the english version would be no good but at least if you aren't sure of the translation ,you can compare the 2 and highlight the relevant bit in the french version.....I wouldn't be soo silly to as even think of grumbling armed only with an english version...

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 Post subject: Re: Consumer rights France
PostPosted: Sat Apr 06, 2013 1:38 pm 
You might not be but I can assure you that there are Brits who would just show the English translation and simply shout louder and louder to get the SAV to understand their rights! :D


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 Post subject: Re: Consumer rights France
PostPosted: Sat Apr 06, 2013 2:29 pm 
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Thanks for the link, Basil :-bd


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 Post subject: Re: Consumer rights France
PostPosted: Sat Mar 21, 2015 8:47 am 
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Thought I'd spark this one up again, as I embark on trying to get a replacement for something that is "unfit for purposes", aka, "dead", from the retailer, after 14 months.

Why, if the EU Consumer Rights Law says that merchandise is guaranteed by the Vendor for two years from date of purchase, do those same retailers state "one year's warranty" on their invoices?
If you want extra, you have to pay?

:-? Are they just in denial? :-

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 Post subject: Re: Consumer rights France
PostPosted: Sat Mar 21, 2015 10:08 am 
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And are retailers right when spouting 'your claim isn't with us it's with the manufacturer' ?

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 Post subject: Re: Consumer rights France
PostPosted: Sat Mar 21, 2015 10:28 am 
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Spardo wrote:
And are retailers right when spouting 'your claim isn't with us it's with the manufacturer' ?


No, your contract is with the retailer, not the manufacturer

Have a trawl through this link http://europa.eu/eu-life/consumer-rights/

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 Post subject: Re: Consumer rights France
PostPosted: Sat Mar 21, 2015 10:40 am 
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I thought so. Years ago a light bulb failed within a very short space of time and the Brico man, after studying the tiniest of print on the package declared that I must claim from Osram. Took months to get a replacement and was hardly worth it but I didn't have enough confidence at the time to argue the point in the shop.

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